Verticals cluster · Clinicians, revenue cycle, front office
Technology Rewired: Healthcare
Healthcare software moved from paper charts and on-prem practice systems to electronic health records, claims platforms, and telehealth. AI added ambient scribing and coding suggestions. Agents now handle scheduling, prior authorization paperwork, and claims work, while diagnosis and treatment stay with clinicians under strict regulatory and liability limits.
The shift: Agents take the paperwork; clinical judgment stays with clinicians.
Copilot today
2.5 in five years
How has the healthcare team changed across five eras?
Era 1 · On-prem
Before 2005
0.1Care ran on paper charts, phone scheduling, and fax. Front desk staff, medical records clerks, and billing teams moved paper between clinicians, payers, and patients.
Era 2 · SaaS and cloud
2005 to 2020
0.6Electronic health records digitized charts but added hours of documentation for clinicians. Revenue cycle teams grew to handle coding, claims, and denials, and telehealth expanded access.
Era 3 · AI-assisted
2020 to 2024
1.3Ambient scribes drafted visit notes, and models suggested billing codes and flagged risk. Clinicians reviewed and signed every note.
Era 4 · Agentic
2024 onward
1.6Agents now book and reschedule appointments, prepare prior authorization packets, work claim denials, and answer routine patient messages for staff review. Healthcare remains a top ransomware target, as why healthcare became ransomware's favorite target explains, so agent access to records needs tight controls.
Era 5 · Next 5 years
2026 to 2031
2.5My bet: administrative work shrinks the most, documentation burden drops for clinicians, and clinical decision support grows as a tool rather than a decision maker. Regulation and liability keep autonomy in clinical care low.
Which healthcare software is being rewired?
No deep dives yet. The first ones are in the queue below.
Coming next
- Electronic health records
- Medical scribing
- Claims and billing
- Patient scheduling
- Telehealth