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Government AI Front Doors: America.gov and the Global Playbook
What America.gov actually is, how eight countries built their digital front doors, and the four-layer playbook any large organization can use
- Version one of America.gov is a retrieval and routing layer, not a transaction platform. It answers questions across roughly 29,000 federal sites and links to the official source. The first online passport applications are targeted for December 2026, with completing and tracking most services promised by 2027.
- The model is the easy part. Former U.S. Digital Service founding administrator Mikey Dickerson said the launch demo solved "the easiest 5% of the problem"; the hard part is fragmented program ownership and definitions that do not match across agencies.
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