https://guptadeepak.com/rewired/ How every category of software is being rebuilt by AI and agents, and what comes next. en https://guptadeepak.com/rewired/identity-access/ciam/https://guptadeepak.com/rewired/identity-access/ciam/Sat, 10 Oct 2026 12:00:00 GMTCustomer identity and access management (CIAM) is the software that signs up, signs in and protects a company's customers at scale: login, social sign-in, consent, profiles, recovery and bot defence. It is being rebuilt for a new kind of customer, the AI agent that signs in, shops and pays on a person's behalf under delegated, revocable authority. https://guptadeepak.com/rewired/software-development/coding-assistants/https://guptadeepak.com/rewired/software-development/coding-assistants/Sat, 10 Oct 2026 12:00:00 GMTCoding tools moved from editors that completed a method name to agents that take an issue and return a pull request. Visual Studio and Eclipse helped engineers type; GitHub Copilot suggested lines; Claude Code, Codex, Cursor and Devin now plan, edit, run tests and open PRs. The engineer's job shifts from writing code to specifying and reviewing it. https://guptadeepak.com/rewired/grc/compliance-automation/https://guptadeepak.com/rewired/grc/compliance-automation/Sat, 10 Oct 2026 12:00:00 GMTSOC 2 and compliance automation has moved from spreadsheets, screenshots and consultant-run annual audits to SaaS platforms like Vanta and Drata that pull evidence through integrations. Since 2025, AI agents collect and evaluate evidence, map controls across frameworks, and draft security questionnaire answers, while humans still own risk decisions and a licensed auditor still signs the opinion. https://guptadeepak.com/rewired/security-operations/email-security/https://guptadeepak.com/rewired/security-operations/email-security/Sat, 10 Oct 2026 12:00:00 GMTEmail security moved from hand-tuned spam filters and on-prem gateways to cloud gateways, then to API-based behavioral AI that reads relationships instead of signatures. Since 2024, agents from Microsoft, Sublime and Abnormal triage user-reported phishing and remediate whole campaigns, while analysts approve the consequential calls. Next comes verifiable sender identity. https://guptadeepak.com/rewired/security-operations/firewall-network-security/https://guptadeepak.com/rewired/security-operations/firewall-network-security/Sat, 10 Oct 2026 12:00:00 GMTFirewall and network security moved from hand-edited rule bases on Check Point and Cisco boxes, to next-generation firewalls and cloud-delivered SASE, to AI copilots that explain policy. In 2026, agents from Palo Alto Networks, Check Point, Fortinet, Zscaler and Cato troubleshoot, tighten rules and patch virtually, while humans still approve high-impact changes. https://guptadeepak.com/rewired/customer-support/help-desk-ticketing/https://guptadeepak.com/rewired/customer-support/help-desk-ticketing/Sat, 10 Oct 2026 12:00:00 GMTHelp desk software is moving from a queue that routes tickets to people into a system where AI agents resolve most routine requests end to end. The bigger shift is pricing: vendors like Intercom and Zendesk now bill per resolution instead of per seat. Humans keep exceptions, judgment calls, and anything touching identity. https://guptadeepak.com/rewired/devops/incident-management/https://guptadeepak.com/rewired/devops/incident-management/Sat, 10 Oct 2026 12:00:00 GMTIncident management moved from pagers and Nagios checks to SaaS paging with PagerDuty and Opsgenie, then to AIOps noise reduction. The agentic shift: AI SRE agents now triage alerts, investigate across telemetry and deploys, and name a likely root cause before a human opens a laptop. Fixes still wait for human approval. https://guptadeepak.com/rewired/finance/invoicing-accounts-payable/https://guptadeepak.com/rewired/finance/invoicing-accounts-payable/Sat, 10 Oct 2026 12:00:00 GMTAccounts payable has moved from clerks keying paper invoices into QuickBooks and SAP, through cloud AP tools like Bill.com and Coupa, to AI agents that read, code, match, route and pay invoices. Since late 2025 Ramp, BILL, Tipalti and Basware ship AP agents. Humans still approve payments and own vendor bank changes. https://guptadeepak.com/rewired/marketing/onboarding-email/https://guptadeepak.com/rewired/marketing/onboarding-email/Sat, 10 Oct 2026 12:00:00 GMTCustomer onboarding email moved from mail merge letters to SaaS drip calendars, then to behavior-triggered journeys. Since 2024, AI agents from Customer.io, Braze, HubSpot, Klaviyo and Salesforce draft copy, build segments and assemble journeys from a prompt. Humans still approve launches; the new constraints are clean product event data and inbox sender rules. https://guptadeepak.com/rewired/security-operations/siem-soc-platforms/https://guptadeepak.com/rewired/security-operations/siem-soc-platforms/Sat, 10 Oct 2026 12:00:00 GMTSIEM and SOC platforms are moving from log correlation that humans triage to AI agents that triage and investigate alerts themselves. ArcSight and QRadar collected events. Splunk Cloud and Sentinel moved them to the cloud. Today agents from Microsoft, CrowdStrike, Google and Torq close false positives on their own, while analysts still approve containment. https://guptadeepak.com/rewired/identity-access/workforce-iam/https://guptadeepak.com/rewired/identity-access/workforce-iam/Sat, 10 Oct 2026 12:00:00 GMTWorkforce IAM decides which employees, contractors and, now, AI agents can reach which company systems. It moved from Active Directory and SiteMinder to cloud SSO, SCIM and passkeys. The shift today is agents as workforce identities: registered with a human sponsor, given short-lived scoped tokens, reviewed and revoked like any employee. https://guptadeepak.com/rewired/changelog/#2026-10-10https://guptadeepak.com/rewired/changelog/#2026-10-10Sat, 10 Oct 2026 12:00:00 GMTAll 20 category hubs and 11 deep dives are now published after editorial review. Every deep dive carries sourced key numbers, vendor evaluation questions, and an agentic era verified through October 2026. Scores on the board are launch scores; the first refresh will show the first movement. https://guptadeepak.com/rewired/changelog/#2026-10-10https://guptadeepak.com/rewired/changelog/#2026-10-10Sat, 10 Oct 2026 12:00:00 GMTWorkforce identity and customer identity are different categories of software: different buyers, users, success metrics, vendors and histories. The combined page is now two deep dives, Workforce IAM and CIAM, each scored on its own. The old combined URL redirects to the CIAM page. https://guptadeepak.com/rewired/changelog/#2026-10-09https://guptadeepak.com/rewired/changelog/#2026-10-09Fri, 09 Oct 2026 12:00:00 GMTFirst edition. Twenty category hubs and ten Wave 1 deep dives: help desk and ticketing, coding assistants, SIEM and SOC platforms, email security, firewall and network security, compliance automation, IAM and CIAM, onboarding email, invoicing and accounts payable, and incident management.