Locked out of Microsoft account and Outlook?
Your Microsoft account runs Outlook, OneDrive, Xbox and Windows sign-in, and your Outlook address is where other sites send reset links, so secure it first.
This is a master-key account: it resets your other accounts. Recover and secure it first. Why email comes first
What do you see?
- Hacked or password changedYour Microsoft account password stopped working and you didn't change it.Start recovery →
- Forgot password or lost accessYou forgot your Microsoft account password.Start recovery →
- Account lockedSigning in shows a message that your Microsoft account has been locked.Start recovery →
- Not locked out? Lock it down9 settings, about 32 minutes.
Do these 3 things now
- 1Use only Microsoft account and Outlook's official links below. Never one from a DM, an ad, or a comment.
- 2Do not reply to anyone offering to recover your account, even if they say they work for the platform.
- 3Never share a code that arrives by text or email. Not with friends, not with "support".
Official link: account.live.com
Official Microsoft account and Outlook links
- RecoverReset your password (account.live.com/password/reset)Start here if you can't sign in. Microsoft sends a code to your security info.Checked 2026-10-16
- RecoverAccount recovery form (account.live.com/acsr)Use when you can't get a code because your phone or email changed or no longer works.Checked 2026-10-16
- SecurityMicrosoft account security page (account.microsoft.com/security)Change your password, security info, and sign-in methods.Checked 2026-10-16
- SecurityRecent activity (account.live.com/Activity)Sign-ins and account events from the last 30 days.Checked 2026-10-16
- AppealMicrosoft account has been lockedExplains the unlock step and when you need the reinstatement form.Checked 2026-10-16
- ReportReport a scam to Microsoft (microsoft.com/reportascam)Report fake Microsoft support calls, pop-ups, and emails.Checked 2026-10-16
- HelpHow to recover a hacked or compromised Microsoft accountMicrosoft's own steps once someone else got in.Checked 2026-10-16