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SaaS

Building and running SaaS: product, pricing, retention, and the operating decisions that make software businesses work.

14 stories, newest first.

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Cybersecurity

ServiceNow's requires_authentication=false: The One Boolean That Exposed Enterprise Data Worldwide

ServiceNow shipped a REST endpoint with authentication disabled. Attackers queried customer data without credentials. The company knew since April.

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GEO

GEO Is a Product Discipline, Not a Marketing One

The entire GEO industry treats AI visibility as a marketing problem: track citations, optimize content, report share of voice. That framing is why most GEO programs plateau. The deeper truth is that GEO is a product discipline, and the teams winning at it have figured that out.

SaaS

The Hard Truths About SaaS in 2026

Building software just got 10x easier with AI. That breaks most of the 2015 SaaS playbook. Here are the new hard truths every SaaS founder needs to see clearly.