Ping Identity vs CyberArk Identity.
Last verified 2026-09-18
When Ping Identity wins
- Ping Identity is the only side of this comparison you can still buy. CyberArk Customer Identity was withdrawn after the Palo Alto Networks acquisition closed on 11 February 2026.
- Historical matrix: Ping Identity had fine-grained authorization (Zanzibar-style); CyberArk Customer Identity did not
- Historical matrix: Ping Identity had user mgmt: progressive profiling; CyberArk Customer Identity did partially
- Historical matrix: Ping Identity had consent management and a preference center; CyberArk Customer Identity did partially
- Historical matrix: Ping Identity had purpose-specific consent; CyberArk Customer Identity did not
When CyberArk Identity wins
- Nothing. The product is withdrawn and cannot be selected, quoted, or renewed as a net-new purchase.
Both win
- Historical matrix only: both supported WebAuthn passkeys natively
- Historical matrix only: both supported social login at scale
- Historical matrix only: both held SOC 2 Type II
Pricing comparison
| MAU band | Ping Identity | CyberArk Identity |
|---|---|---|
| 10,000 MAU | Quote | Quote |
| 100,000 MAU | $6,000/mo | Quote |
| 500,000 MAU | $18,000/mo | Quote |
| 1,000,000 MAU | $30,000/mo | Quote |
Developer experience & lock-in
Editorial 1–5 scores and migration effort, on the same axes for both. Lower migration effort is better (easier to adopt, less lock-in).
| Signal | Ping Identity | CyberArk Identity |
|---|---|---|
| DX overallDeveloper experience | 3/5 | 3/5 |
| Docs qualityDocumentation | 4/5 | 4/5 |
| Passkey orchestrationPasskey / WebAuthn depth | 4/5 | 4/5 |
| Adoption effortMigrating in | Hard | Involved✓ |
| Lock-in (exit effort)Migrating out | Hard | Involved✓ |
Enterprise readiness
Computed across the enterprise pillars from the capability matrix. See the enterprise-ready pillars.
| Pillar | Ping Identity | CyberArk Identity |
|---|---|---|
| Overall | Enterprise-ready · 100 | Enterprise-ready · 100 |
| Enterprise SSO | 100 | 100 |
| Directory sync (SCIM) | 100 | 100 |
| Organizations & tenancy | 100 | 100 |
| RBAC & custom roles | 100 | 100 |
| Audit logs & streaming | 100 | 100 |
| Compliance certifications | 100 | 100 |
| Security posture | 100 | 100 |
Side-by-side capability matrix
| Capability | Ping Identity | CyberArk Identity |
|---|---|---|
| Password authentication | ✓ Yes | ✓ Yes |
| Social login | ✓ Yes | ✓ Yes |
| Magic links | ✓ Yes | ✓ Yes |
| SMS OTP | ✓ Yes | ✓ Yes |
| Email OTP | ✓ Yes | ✓ Yes |
| TOTP (authenticator app) | ✓ Yes | ✓ Yes |
| Push MFA | ✓ Yes | ✓ Yes |
| WebAuthn / passkeys | ✓ Yes | ✓ Yes |
| Biometric | ✓ Yes | ✓ Yes |
| Hardware security keys | ✓ Yes | ✓ Yes |
| SAML SSO | ✓ Yes | ✓ Yes |
| OIDC SSO | ✓ Yes | ✓ Yes |
| OAuth 2.0 SSO | ✓ Yes | ✓ Yes |
| Enterprise federation | ✓ Yes | ✓ Yes |
| Passwordless-only flows | ✓ Yes | ✓ Yes |
| Adaptive MFA | ✓ Yes | ✓ Yes |
| Step-up auth | ✓ Yes | ✓ Yes |
| Capability | Ping Identity | CyberArk Identity |
|---|---|---|
| RBAC | ✓ Yes | ✓ Yes |
| ABAC | ✓ Yes | ✓ Yes |
| ReBAC | ~ Partial | ✕ No |
| FGA engine | ✓ Yes | ✕ No |
| API authorization | ✓ Yes | ✓ Yes |
| Fine-grained permissions | ✓ Yes | ✓ Yes |
| Capability | Ping Identity | CyberArk Identity |
|---|---|---|
| Self-service registration | ✓ Yes | ✓ Yes |
| Progressive profiling | ✓ Yes | ~ Partial |
| Self-service account | ✓ Yes | ✓ Yes |
| Bulk user import | ✓ Yes | ✓ Yes |
| Admin user search | ✓ Yes | ✓ Yes |
| Custom user metadata | ✓ Yes | ✓ Yes |
| Organizations / tenants | ✓ Yes | ✓ Yes |
| Multi-tenancy | ✓ Yes | ✓ Yes |
| SCIM provisioning | ✓ Yes | ✓ Yes |
| Capability | Ping Identity | CyberArk Identity |
|---|---|---|
| REST API | ✓ Yes | ✓ Yes |
| GraphQL API | ✕ No | ✕ No |
| SDKs | 10 listed | 5 listed |
| CLI | ✓ Yes | ✓ Yes |
| Terraform provider | ✓ Yes | ✓ Yes |
| Local emulator | ✕ No | ✕ No |
| Extension model | DaVinci flow orchestration + custom node SDK | Workflows + custom rules |
| Capability | Ping Identity | CyberArk Identity |
|---|---|---|
| Bot detection | ✓ Yes | ✓ Yes |
| Breached password detection | ✓ Yes | ✓ Yes |
| Brute-force protection | ✓ Yes | ✓ Yes |
| Anomaly detection | ✓ Yes | ✓ Yes |
| Log streams | ✓ Yes | ✓ Yes |
| Audit logs | ✓ Yes | ✓ Yes |
| GDPR data export | ✓ Yes | ✓ Yes |
| PII minimization | ✓ Yes | ✓ Yes |
| Post-quantum roadmap | ~ Partial | ✕ No |
| Capability | Ping Identity | CyberArk Identity |
|---|---|---|
| MCP support | ~ Partial | ✕ No |
| OAuth 2.1 | ✓ Yes | ✓ Yes |
| Dynamic client registration | ✓ Yes | ✓ Yes |
| Agent vs human token separation | ~ Partial | ✕ No |
| Web Bot Auth | ✕ No | ✕ No |
| Capability | Ping Identity | CyberArk Identity |
|---|---|---|
| SOC 2 Type II | ✓ Yes | ✓ Yes |
| ISO 27001 | ✓ Yes | ✓ Yes |
| ISO 27018 | ✓ Yes | ✓ Yes |
| HIPAA | ✓ Yes | ✓ Yes |
| PCI DSS | Level 1 | ✕ No |
| GDPR | ✓ Yes | ✓ Yes |
| CCPA | ✓ Yes | ✓ Yes |
| FedRAMP | High | Moderate |
| EU data residency | ✓ Yes | ✓ Yes |
| Capability | Ping Identity | CyberArk Identity |
|---|---|---|
| Consent management | ✓ Yes | ~ Partial |
| Preference center | ✓ Yes | ~ Partial |
| Purpose-specific consent | ✓ Yes | ✕ No |
| Integrates with CMPs | 2 listed | n/a |
| Capability | Ping Identity | CyberArk Identity |
|---|---|---|
| Multi-region deployment | ✓ Yes | ✓ Yes |
| Data residency control | ✓ Yes | ✓ Yes |
| Proven at high scale (1M+ MAU) | ✓ Yes | ✓ Yes |
| Capability | Ping Identity | CyberArk Identity |
|---|---|---|
| Password-hash import | ✓ Yes | ✓ Yes |
| Lazy / just-in-time migration | ✓ Yes | ✓ Yes |
| Account linking & dedup | ✓ Yes | ✓ Yes |
| Custom domains per brand | ✓ Yes | ✓ Yes |
| Per-brand theming of all flows | ✓ Yes | ✓ Yes |
| Per-brand consent partitioning | ~ Partial | ~ Partial |
| Deletion webhooks / cascade | ✓ Yes | ✓ Yes |
| Event streaming / webhooks | ✓ Yes | ✓ Yes |
| Documented rate limits | ✓ Yes | ✓ Yes |
FAQ
- Can I still choose CyberArk Customer Identity over Ping Identity?
- No. Palo Alto Networks completed its acquisition of CyberArk on 11 February 2026 and retired the customer identity product. Its product page returns a 301 redirect to paloaltonetworks.com/idira, which sells workforce, machine, and agentic identity and has no CIAM offering. Ping Identity is the only remaining option on this page.
- Why is this comparison page still here?
- Because the comparison still gets searched and linked. Removing the page would send those readers to a 404, which answers nothing. The page is kept as an archived record that names the withdrawal, the date, and where the capability went.
- What should an existing CyberArk Customer Identity deployment do?
- Plan a replatform. Ping Identity is one common destination for enterprise buyers, alongside Auth0, Microsoft Entra External ID, and SAP Customer Data Cloud; teams wanting lower cost or a self-hosted path look at Keycloak or Ory. Start with the password hash export and the account linking plan, since those set the timeline.
CyberArk Customer Identity is withdrawn. Palo Alto Networks closed its CyberArk acquisition on 11 February 2026 and did not carry the CIAM line forward, so Ping Identity is the only live option on this page. The capability and pricing diffs below are a dated record of how the two compared while both were sold, not a current recommendation. See the CyberArk Customer Identity profile for the withdrawal detail and migration context. Compass takes no vendor money.