Tagged

experience

A collection of 5 posts

Enhancing the Omnichannel Customer Experience
digital identity

Enhancing the Omnichannel Customer Experience

Companies are investing heavily in omnichannel customer experiences lately. But why are they doing so? Well, the answer is simple. Today, customers expect a seamless and consistent interaction across major communication touchpoints. Creating separate web, mobile, and social media experiences are no longer effective. Today, businesses are integrating marketing, support,

Why customer identity and data management solutions are becoming necessary for online businesses
digital identity

Why customer identity and data management solutions are becoming necessary for online businesses

For any online business, "People" and "product” are the main drivers when it comes to providing a superior quality customer experience. 2019 brought new technologies to exploit and make smarter business decisions. The widespread use of smart devices and the availability of inexpensive broadband has led to an explosion in